Job Summary Reports to: US Supervisor, Warranty Service Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database. Responsible for evaluating each claim to ensure its accuracy and validity. Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs. Other duties may be assigned as needed. Work Shift time: 8.30pm IST to 5.30pm ISTPrimary Responsibilities Responsible for responding to warranty inquiries via email promptly and professionally. Investigate and resolve claim issues. Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject claims successfully. Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related issues that require management review/input. Responsible for entering hard copy warranty claim information into the Warranty Database.



Key Skills Required Excellent English communication skills, both verbal and written. Strong communication experience with international teams, including virtual collaboration tools, cross-time-zone and best communication practices. Well-versed with remote working protocols/etiquettes Ability to use a computer for 8.5 hours per day. Ability to use MS Office applications (Outlook, MS Teams, Excel, Word, and Power Point) Must Have “Technical” Skills hiring manager to update this section At least two years’ related experience and/or training in a customer service environment; or equivalent combination of education and experience Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Compose qualified correspondence. Speak clearly and use proper phone etiquette. Experience in MS Office and ability to use Warranty Database and Navision. Ac

📌 Warranty Coordinator (Pune)
🏢 MHPI
📍 Pune