This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.

This role is focused on delivering exceptional technical support while strengthening customer success, retention, and long-term value. You will handle complex customer issues, act as a subject matter expert, and take ownership of advanced cases and executive escalations. The position combines technical problem-solving with data-driven service improvement and customer engagement. You will contribute to revenue growth by identifying meaningful opportunities to support attach motions and increase customer adoption. Close collaboration with Engineering, Product, Sales, and other stakeholders will be essential to resolving issues efficiently and improving the overall customer experience. This is an opportunity to influence both operational performance and business outcomes within a rapid-paced, customer-focused technology environment.

Accountabilities:




- Deliver high-quality technical and customer support while maintaining strong customer satisfaction, loyalty, and retention.
- Serve as a subject matter expert for complex and advanced technical cases, taking ownership of escalations and supporting executive-level customer concerns.
- Drive critical performance metrics including Customer Satisfaction (CSAT), customer success, retention, attach rate, and revenue contribution.
- Identify and support meaningful attach opportunities through customer interactions, contributing to increased adoption and recurring revenue growth.
- Analyze support data, customer trends, and operational performance to identify opportunities for service improvements and process optimization.
- Collaborate closely with Engineering, Product, Sales, and other cross-functional teams to accelerate issue resolution and improve customer outcomes.
- Apply strong escalation management and structured problem-solving practices to resolve

📌 Technical Support Engineer (India)
🏢 Jobgether
📍 India