Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of this role is to ensure compliance and quality of the process within an account.
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Do
- Track and review the process quality through audits
- Develop audit plan as per SOP and allocate reviews to the analysts
- Monitor to ensure that the audits are being conducted as per plan
- Review the audit data across the account to review the account performance on quality parameters,
identify the error trends
- Prepare reports for review for the internal leadership as well as client
- Identify the best practices and work with the delivery team to deploy for improvement
- Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits.
- Drive training within the account to ensure process quality is maintained
- Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap
- conduct monthly trainings based on the error types identified in the process audits
- Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates
- Develop the training reports and share with the key stakeholders including the client twice a week.
- Support the in
📌 Quality Assurance (Mumbai)
🏢 Wipro
📍 Mumbai