Role Title: ServiceNow GRC / IRM – Lead Solution Advisor
Experience: 5–7 years relevant ServiceNow (GRC/IRM)
Primary Modules Needed: IRM (Integrated Risk Management), SIR (Security Incident Response), VR (Vulnerability Response), TPRM (Third Party Risk Management), BCM (Business Continuity Management)
Certifications (Must): ServiceNow CSA (Certified System Administrator)

Responsibilities
- Lead configuration + development on ServiceNow with strong understanding of platform security, operations, and exception handling.
- Define solution architecture for ServiceNow implementations (data/object model, workflows, access controls).
- Convert requirements into epics/user stories, build mock-ups, and drive delivery hands-on.
- Own end-to-end use case delivery: workflow configuration, customizations, testing support, and deployments to higher environments.
- Conduct code reviews and enforce ServiceNow best practices.
- Build/maintain integrations using APIs/web services/connectors.
- Enable/support internal teams with training and complex configuration guidance.




- Support pre-sales / solution discussions within the domain when needed.

Must-have skills
- 5–7 years ServiceNow experience with strong IRM/GRC delivery exposure.
- Hands-on with: Workspace, UI Builder, Flow Designer / complex workflows.
- Solid scripting/config: Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs.
- Integrations: REST/SOAP/APIs and connectors (preferred).
- Platform management: deployments, upgrades, troubleshooting.
- Delivered 2–3+ end-to-end projects (req → build → go-live).
- Strong documentation + communication; able to work with distributed teams.

Good-to-have
- SecOps / IRM implementations: Risk, Audit, Policy, Vendor Risk, SIR, VR, TPRM.
- Exposure to ITAM / SAM / HAM / CMDB.
- Certifications: CAD, CIS – Risk & Compliance, CIS – SIR, CIS – TPRM, CIS – VR.
- Knowledge of GRC roadmap + tools like RSA Archer / MetricStream.

Team / domain c

📌 ServiceNow GRC (India)
🏢 Pontoonglobal
📍 India