Overview
Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and is responsible for the design, delivery, and optimisation of global outsourced digital sales and customer engagement programs. CLO manages a large-scale ecosystem of vendor partners to drive customer acquisition, retention, and revenue growth across Microsoft’s commercial businesses.

The CLO Program Manager is a strategic and operational leader responsible for managing end-to-end program delivery across a portfolio of global vendor-led programs spanning Vendor Digital Sales (VDS), Digital Customer Acquisition (DCA), Solutions, and Renewals.

This role requires a robust combination of AI-enabled program leadership, continuous improvement mindset, commercial acumen, and vendor management expertise, with the ability to operate effectively in complex, global, and highly matrixed environments.

Responsibilities
Program Leadership & Execution
- Support the design, implementation, and continuous improvement of complex global programs across multiple CLO motions.
- Own end-to-end program delivery,



including scope, timelines, governance, risk management, and execution.
- Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives.
- Define and manage success criteria, including KPIs, SLAs, OKRs, and program performance metrics.

AI/CI Transformation
- Continuously re-invent workflows by eliminating waste and simplifying processes before automation
- Integrate AI, automation, and Copilot capabilities into program delivery to improve efficiency and outcomes.
- Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights.
- Champion adoption of AI-enabled tools across internal teams and vendor partners
- Contribute to the evolution of AI-first, digitally enabled sales, and operations models.

Commercial & Sales Impact
- Align program execution with Microsoft’s commercial priorities, including

📌 Business Program Manager (Bengaluru)
🏢 Microsoft
📍 Bengaluru