Description External

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Excellent Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
The Senior Specialist – Service Operations is a highly experienced operational engineer within PSO PAX, responsible for end‑to‑end technical ownership, advanced troubleshooting, and operational excellence across mission‑critical passenger processing systems.




This role goes beyond execution of SOPs. Senior Specialists act as technical anchors within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with SRE, Engineering, and Field Operations to improve system reliability and reduce operational risk.
WHAT YOU WILL DO
Advanced Operational Ownership
- Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).
- Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery.
- Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.
- Proactively identify operational risks and stability gaps based on incident trends and telemetry.

Deep Application & System Troubleshooting
- Perform advanced root cause analysis across:
- Application

📌 Senior Service Operations Specialist (Delhi)
🏢 SITA
📍 Delhi