TJX Companies
At TJX Companies, every day brings recent opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Job Summary:
The Staff Tech Ops Lead is responsible for owning, designing, and delivering operational processes, services, and business functionality within Oracle MOM globally. This role provides technical and operational leadership across IT Operations, ensuring service stability, resiliency, compliance, and continuous improvement.
The role partners closely with global IT teams, business stakeholders, service providers, and senior leadership to resolve escalations, improve operational processes,
drive ITSM and DevSecOps best practices, and strengthen the overall Oracle MOM service management capability.
Operational Leadership & Service Reliability
- Provide leadership and governance for service provider operational support teams, ensuring incidents, service requests, problems, and changes are managed effectively and in accordance with agreed service levels.
- Establish and maintain operational standards that ensure service stability, resiliency, availability, and business continuity across supported platforms.
- Act as the senior operational escalation point for critical incidents and major service disruptions, providing leadership, coordination, and stakeholder communication.
- Partner with business, technology, infrastructure, and vendor teams to align operational priorities, support outcomes, and service improvement initiatives.
- Ensure operational readiness for critical business activities inc
📌 Staff Tech Ops Lead (India)
🏢 TJX
📍 India