Description
Brief Job Description:
• Proficiency in order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
• Track order status and follow up on delays or discrepancies
• Handle complex order issues, customer escalations, and cross-functional challenges
• Assist in resolving customer queries related to orders and delivery
• Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
• Identify process gaps, drive standardization, and implement efficiency initiatives
• Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements
• Support invoicing by maintaining clean and accurate order data
• Ensure high levels of customer satisfaction through effective communication and timely resolution
Responsibilities
Brief Job Description:
• Proficiency in order management process and its corresponding activities
• Positive communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
• Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless or
📌 Assistant Manager (Kochi)
🏢 EXL
📍 Kochi