? We’re Hiring: IT Operations / Service Desk Leader
? Experience: 10+ Years
? Domain: FinTech / BFSI / High-Availability Digital Platforms
We are looking for an experienced IT Operations / Service Desk Leader to manage mission-critical, customer-facing systems and ensure operational excellence in a high-availability environment.
? Must-Have Skills & Experience
- 10+ years of overall IT experience, including 5+ years in Service Desk or IT Operations leadership
- Strong understanding of ITIL frameworks (ITIL v4 preferred)
- Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy
- Proven experience supporting mission-critical, customer-facing financial systems
- Strong incident management and crisis handling capabilities
- Excellent stakeholder management and communication skills
- Experience working in FinTech, BFSI,



or high-availability digital platforms

? Good-to-Have Skills
- Knowledge of cloud environments (AWS / Azure / GCP)
- Exposure to DevOps, SRE, or automation-driven operations
- Familiarity with compliance and security standards relevant to financial services

? Key Attributes
- Customer-first and risk-aware mindset
- Ability to perform under pressure in fast-paced environments
- Strong analytical and problem-solving skills
- High ownership and accountability

? Why Join Us?
- Opportunity to lead operations for large-scale, high-impact platforms
- Work in a energetic and fast-growing FinTech/BFSI environment
- Collaborate with senior stakeholders and cross-functional teams

📌 Senior Service Desk Manager (Noida)
🏢 Delphic Global
📍 Noida