Key Purpose of this Role
BiofuelCircle’s products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers.
The Functional Support Consultant will be responsible for helping internal and external users get the most out of the BiofuelCircle platform by resolving their queries, troubleshooting problems and getting things done through the platform.

What will you do every day?
Understand how the BiofuelCircle Platform works and how it is used by its customers
Work closely with users to answer questions about the features and capabilities of the platform
Assist users on/ off-site in performing their platform roles, and completing platform tasks
Interact with users on/ off-site to demonstrate functionality, troubleshoot issues, and provide workarounds by leveraging your troubleshooting skills
Write knowledge base articles, how-to-videos to reduce troubleshooting time and speed up issue resolution




Follow defined support processes to manage and track user requests and defects
Create defect documentation for engineering teams to understand, recreate and resolve issues
The ideal candidate profile
- You have up to 4 years of experience in an Application Support role
- You can coordinate, follow up, follow through and drive issues to closure proactively
- You are a valuable listener, and can understand customer issues
- You are at ease explaining or demonstrating how to use software applications, can write effective emails and create explainer documents that are understood by those who read them
- You can provide innovative workarounds or design a solution to fix a user’s problem
- You can work with cross functional and remote teams
- You take ownership and accountability and don't need a manager reminding of tasks or deadlines
- You are comfortable with web and mobile applications, and chatbots and can troubleshoot issues such as connectivity, validation errors, AP

📌 Functional Support Consultant (Pune)
🏢 Biofuelcircle
📍 Pune