ROLE SUMMARY
Own the reliability and infrastructure layer that keeps DialNexa's real-time voice platform running. We are moving to Kubernetes as a core part of our infrastructure evolution, and this person will be central to making that happen. This role is hands-on, high ownership, and built for someone who is comfortable being the person others lean on when things go wrong at 2 am.
RESPONSIBILITIES
Infrastructure and Kubernetes Migration
- Lead and execute the migration of existing services to Kubernetes
- Design and maintain cluster architecture, workload configurations, namespaces, and resource policies
- Manage infrastructure as code using Terraform across Azure and GCP environments
- Keep environments consistent across development, staging, and production

CI/CD and Developer Experience
- Build and maintain CI/CD pipelines that let the engineering team ship quick without breaking things
- Work closely with backend and full-stack engineers to make deployments smooth, repeatable, and safe
- Improve deployment reliability through better rollout strategies, rollback mechanisms,



and environment parity

Monitoring and Alerting
- Own the observability stack using Grafana and Prometheus
- Build dashboards and alerts that give the team real visibility into system health, not just vanity metrics
- Track and improve p95 and p99 latency across critical services
- Proactively spot degradation before it becomes an incident

Incident Response
- Be the first line of defence when production issues come up
- Own incident response from detection through to resolution and post-mortem
- Build runbooks and processes that reduce mean time to recovery over time
- Make sure the same incident does not happen twice

MUST HAVE
- 1 to 3 years of experience in an SRE, DevOps, or infrastructure engineering role
- Hands-on experience with Kubernetes, you have deployed and managed workloads in production, not just in tutorials
- Working knowledge of Terraform or similar IaC tools
- Experience

📌 Site Reliability Engineer (Bengaluru)
🏢 DialNexa
📍 Bengaluru