Job Title: ServiceNow NowAssist Developer
Experience: 4–8 Years
Location: Remote (Europe Timezone Support Required)
Engagement: Full-Time (8 Hours/Day)
Primary Skill: ServiceNow NowAssist
Secondary Skills: SPM / CSM / ITSM
Job Summary
We are looking for an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have strong hands-on experience in ServiceNow NowAssist (Generative AI capabilities) and good exposure to SPM, CSM, and ITSM modules. The role requires working in the Europe timezone and is fully remote.
Key Responsibilities
- Design, develop, and configure ServiceNow NowAssist solutions.
- Implement Generative AI use cases within ServiceNow platform.
- Customize and enhance workflows across ITSM, CSM, and SPM modules.
- Integrate NowAssist with knowledge articles, virtual agents, and case management.
- Collaborate with business stakeholders to gather AI-driven automation requirements.
- Ensure best practices in ServiceNow development and platform governance.




- Troubleshoot and resolve technical issues within the platform.
- Support testing, deployment, and post-implementation activities.

Required Skills & Experience
- 4+ years of hands-on ServiceNow development experience.
- Strong experience with NowAssist implementation and configuration.
- Solid understanding of ITSM processes (Incident, Problem, Change).
- Experience working with CSM and/or SPM modules.
- Positive knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
- Experience with Flow Designer, IntegrationHub, and Virtual Agent.
- Understanding of Generative AI concepts within ServiceNow.
- Strong communication skills and ability to work independently in a remote setup.

Preferred Qualifications
- ServiceNow CSA / CAD Certification.
- Experience in AI-based automation projects.
- Exposure to ServiceNow platform upgrades and performance optimization.
- Prior experience supporting Europe-based clients.

📌 ServiceNow NowAssist Developer (India)
🏢 Pontoonglobal
📍 India