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Job Description

We are seeking an experienced Microsoft Teams Subject Matter Expert (SME) - L3 to support and stabilize the Microsoft Teams environment at Speira. The primary focus of this role will be to assess the current Teams landscape, address existing challenges, particularly in the Teams Voice area, implement best practices, and provide knowledge transfer to the operational team.

This engagement aimed at improving service maturity, streamlining operations,



and enabling long-term self-sufficiency within the support organization.

Key Responsibilities:
• Microsoft Teams Administration
• Serve as the Level 3 technical expert for Teams Online.
• Review and assess the current Teams configuration and architecture.
• Identify gaps, risks, and improvement opportunities.
• Provide recommendations aligned with Microsoft best practices.
• Teams Voice & Telephony
• Analyze and troubleshoot complex Teams Voice issues.
• Support Direct Routing, Operator Connect, and Microsoft Calling Plans.
• Review call flows, voice policies, dial plans, and routing configurations.
• Optimize Teams Voice performance and user experience.
• Address recurring incidents and problem records.
• Service Improvement
• Conduct a maturity assessment of the current Teams setting.
• Review operational processes and governance practices.
• Analyze Top 10 ca

📌 Teams Admin (Bengaluru)
🏢 Wipro
📍 Bengaluru