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The Senior Associate Billing Operations Analyst is a developing subject matter expert, responsible for supporting with analyzing the accuracy of data related to the billing process.

This role is responsible for auditing data sets extracted from the billing system and is accountable for optimizing, implementing and reporting on all billing activities.

Key responsibilities:
- Contributes to the implementation billing operations to maximize effectiveness and accuracy.
- Contributes to the improvement to the billing operations processes and procedures and implements approved recommendations.
- Reconciles financial information, files and records to ensure the availability and accuracy of the information.




- Implements written policies and procedures that govern billing operations.
- Proactively supports the implementation of current billing systems and/or integration of changes to existing billing system.
- Assisting with preparing financial and statistical reports and validates billing transactions on the billing system.
- Investigates and analyzes any collection matters raised by management.
- Proactively processes new billing files and failed billing files.
- Coordinates with various internal groups and resolves all current issues and documents all billing system enhancement requests.
- Proactively supports continuous process improvement projects related to billing controls, quality and efficiency, and automation opportunities.
- Ensures all operational reconciliation and audit control processes are complete, managing any errors through to resolution.
- Performs any other relevant billing operations task as requested by management.

📌 Senior Associate Billing Operations Analyst (Mumbai)
🏢 NTT
📍 Mumbai