Job DescriptionSERVICE REQUEST CATALOGUE MANAGER
nWe are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.
nKey Responsibilities:
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- Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Managementn
- Responsible for requirement gathering for addition/modification of a SR on the SR catalog.n
- Responsible to perform analysis on the SR that has been requested for decommissioning.n
- Responsible to perform functional testing and liaise with key contact person for conducting UATn
- Responsible to provide the progress update on the SR catalog requests to service request catalog managern
- Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intendedn
- Training material preparation updates and version controln
- Testing the workflows, approvals, Task Assignments, SLA, Notificationsn
- Proper documentation and reporting of the test results and bugs/defects identified.



(Defect Tracking and defect control is out of scope for this role)n
- Training the business users, IT Users and fulfillment groups on the newly added SRsn
- Maintaining information about services and service offerings contained in the active service catalog.n
- Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.n
- Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Managementn
- Analyse Trend (Generic Request) and propose addition/retirement to Service Cataloguen
- Decision on the addition/retirement to the Service Catalogue (through Change Management Process)n
- Modification/Update to the Catalogue Design (through Change Management Process)n
- Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)n

nQualifications/Skills:
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- Very robust Influential relationship management

📌 Service request catalogue manager (Ghaziabad)
🏢 HCLTech
📍 Ghaziabad