Job DescriptionWork Experience: 1 - 2 years
nWork Location: Infopark, Kochi
nResponsibilities:
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- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.n
- Initiates follow up calls with customers.n
- Responding to client IT support requests via chats, calls, and tickets.n
- Providing technical support via remote access.n
- Update and monitor ticketing systems.n

nEssential requirement:
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- Excellent communication skills.n
- Willing to work in rotational shift.n
- Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.n
- Valuable knowledge of working with Windows and MacOS systems.n
- Proficient knowledge of computer systems and their peripherals.n
- Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.n
- Minimum 6 months voice experience in International Technical Support preferred.n
- Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantagen

📌 Help Desk Engineer (Ernakulam)
🏢 WorkSent
📍 Ernakulam