Company:
Mercer

Description:

We are seeking a talented individual to join our Career (Remuneration Data Solutions) team, part of our [people and investments business at Marsh.
Director – Survey Administration (Grade G)
What can you expect?
The Director – Survey Administration will work as part of the leadership team that anticipates and manages changes across the survey administration teams, related to the Career LoB, to ensure world-class service delivery and products to our clients globally. This position will be a member of the leadership Group of Career Delivery organization led by the Global Career Delivery Leader
They will manage experienced professionals who exercise latitude and independence in managing day-to-day Operations. The role-holder will focus on:
- Managed the operational delivery of the Task Base analytical team and projects, leading a 100+ FTE organization across complex global and regional processes while ensuring standardization with appropriate local market adaptation.
- Working with teams in different countries, such as Poland and China,



as part of one integrated team delivering the same data and outcomes across locations
- Strategize & execute the transition of work to support growth objectives
- Managing relationships with senior stakeholders on location and globally in a matrix setting, with oversight of key performance indicators (e.g. revenue growth, client satisfaction, operational efficiency and colleague retention)
- Sets the tone and drives productivity across the center in the interest of all objectives and deliverables. This position will be responsible to deliver superior service to the clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk.
- Ownership of the employee proposition, working with HR and people managers on location
- Driving on engagement and continuous improvement in partne

📌 Director – Survey Administration (Noida)
🏢 Marsh Mclennan
📍 Noida