Job DescriptionAbout the Role:
NWe're looking for a Product Support Engineer who thinks like an engineer, communicates like a PM, and isn't afraid to own the messy middle between "customer reported a bug" and "engineering shipped a fix." You'll be our first line of defence in product support, keeping releases predictable and turning customer friction into a well-managed enhancement pipeline. If you like bringing order to fast-moving processes and translating cleanly between customers, support, and engineering, this is your kind of team.
NWhat you'll do
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- Own testing and release documentation - build and maintain test plans, release notes, and QA checklists that keep every deployment predictable N
- Be the first line of defence in product support - triage incoming issues, reproduce bugs, and separate genuine defects from usage gaps before they reach engineering N
- Manage product onboarding and documentation - create and maintain onboarding flows, help docs,



and internal knowledge bases N
- Manage the enhancement pipeline for the product - collect, prioritize, and track feature requests and improvements from support tickets through to shipped releases N

nWhat you bring
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- 4-6 years of experiencein testing and workflow management, ideally in a fast-scaling startup setting N
- Strong project management and communication skills - able to translate between customers, support, and engineering without losing information in the handoff N
- A track record of scaling processes - you've taken something ad hoc and made it repeatable at better scale N
- Hands-on experience with SQL, Linear, and testing frameworks N
- Experience with test automation using Playwright and Selenium N
- Exposure to Python and data visualization tools N

📌 Founding Product Support Engineer (Karnataka)
🏢 Silq
📍 Karnataka