As a People Partner, Associate II within People & Culture (P&C;), you will play a key role in improving employee support and service delivery. This role suits passionate individuals dedicated to using contemporary technology to transform P&C; functions and employee experiences

Top 3 Core Competencies:
- Customer Service Excellence & Communication
- Process Execution & Case Management Discipline
- Digital & Continuous Improvement Mindset (AI-Enabled)

About the Role: What You'll Do
- Deliver outstanding customer support when responding to P&C; questions from employees, P&C; business partners, and managers through various intake channels including email, chat, phone, and AI-powered service platforms.
- Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable.
- Support your assigned region, working within the relevant shift pattern and hours to provide support to your stakeholders accordingly.
- Apply a case tool to capture all inquiries, customer information,



case data, and updates. Communicate the resolution to the requestor or bring up more complex issues to the appropriate team.
- Process transactions by collecting required information from the employee, manager, or P&C; or equivalent experience.
- Effectively communicate P&C; policies and programs while explaining sophisticated subjects in a clear and user-friendly way.
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
- Update the conversation and resolution provided on the helpdesk tool.
- Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
- Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
- Review AI- or chatbot-generated responses for accu

📌 People Partner, Associate II (Noida)
🏢 Aristocrat Technologies
📍 Noida