Team - CRM & Phone Banking, Liabilities. Branch Banking and Retail ChannelsINTERNAL USAGE:No. of Vacancies:1Reports to:VP/SVPIs a Team leader?YTeam Size: Grade:M/SM/AVPBusiness:BSGDepartment:BSGSub-Department:CRM & Phone Banking, Liabilities. Branch Banking and Retail ChannelsLocation: About Business Solutions Group (BSG)Business Solutions Group in any bank plays a very vital role in designing, developing and implementing solutions which are robust, stable, efficient and scalable. This Unit performs a 360 degrees role in designing solutions which are customer friendly, operationally efficient, risk conscious, cost effective and regulatory compliant.About the Role
This role plays a very critical role in Digital Channels, BSG Unit to design and implement technology solutions catering to
- Processes for various lines of business viz. Retail Banking & Digital Banking
- Will need to manage multiple projects on Internet Banking, Mobile Banking, WhatsApp Banking, Chatbot, Garages etc.
- Digital solutions around the above products and processes
- Sales, Product,



Compliance and Operations units managing the above products

Key Responsibilities
- To possess complete ownership of the Business Requirements/Solutions for any recent Business initiative or customizations in the existing solutions
- To prepare / review Business Requirement Document and Functionality Specifications documents
- To take complete ownership of functionality testing of relevant applications
- To design process flow changes, in partnership with Operations and Business Units
- To take ownership of resolution of all functional issues/bugs in the systems
- To address impact of regulatory changes on the system functionalities and ensure compliance
- To interface with Regulators/Audit/Compliance with regard to explaining the system functionalities

QualificationsOptimal qualification for success on the job is:
- Graduation/Post Graduation with relevant project management / system implementation experience with st

📌 BSG:Team - CRM & Phone Banking, Liabilities, Branch Banking and Retail Channels (Mumbai)
🏢 Axis Bank
📍 Mumbai