Job DescriptionProduct Support Advocate (Microsoft Consumer Products)
nLocation: [Hyderabad] Employment Type: Full-Time Shift: Rotational Shifts (24/7)
nRequired Experience: 1 to 3 years of relevant experience
nJoin the Frontline of Microsoft Customer Experience
nAre you passionate about technology and delivering exceptional customer experiences? Do you have hands-on experience supporting Microsoft products and helping customers resolve technical issues
nWe are looking for a Product Support Advocate who thrives on solving problems, engaging with customers, and providing world-class support across Microsoft's ecosystem. This role is ideal for professionals with a solid background in Microsoft Product Support, Technical Support, Service Desk, Helpdesk, Desktop Support, or Customer Support environments who are eager to make a meaningful impact on customer success.
nAs a Product Support Advocate, you will be the trusted advisor and first point of contact for customers using Microsoft products and services,



helping them overcome technical challenges and maximize value from their Microsoft experience.
nWhy Join Us?
nWork with globally recognized Microsoft products and technologies
nBuild expertise across Windows, Microsoft 365, Surface Devices, and Microsoft Consumer Services
nCollaborate with high-performing teams in a customer-centric environment
nEnhance your technical troubleshooting and customer engagement skills
nGrow your career within one of the world's leading technology ecosystems
nKey Responsibilities
nCustomer Support & Technical Troubleshooting
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- Provide outstanding support to customers through phone, chat, and email channels.n
- Diagnose, troubleshoot, and resolve technical issues related to Microsoft products and services.n
- Deliver end-to-end support while ensuring a seamless customer experience.n
- Handle "How-To" inquiries and guide customers through product features, configurations, and best practices.n
- Simplify complex tec

📌 Product Support Advocate (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad