Job DescriptionJob Summary
nAdminister and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
n Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
n Provide L2/L3 support for M365 incidents and service requests.
n Monitor M365 service health, availability, and performance.
n Troubleshoot and resolve messaging, collaboration, and identity issues.
n Implement and support security controls (MFA, Conditional Access, DLP).
n Manage email, collaboration, and document access configurations.
n Support onboarding, offboarding, and user lifecycle activities.
n Assist with M365 migrations, upgrades, and feature rollouts.
n Automate routine tasks using PowerShell where applicable.
n Work with Microsoft Support and third‐party vendors for issue resolution.
n Ensure adherence to SLAs, ITSM processes, and service governance.
n Maintain service documentation, SOPs, and knowledge articles.
n Support compliance requirements including retention and basic eDiscovery.




n Proactively recommend improvements and best practices for M365 services.
nKey Responsibilities
nAdminister and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
n Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
n Provide L2/L3 support for M365 incidents and service requests.
n Monitor M365 service health, availability, and performance.
n Troubleshoot and resolve messaging, collaboration, and identity issues.
n Implement and support security controls (MFA, Conditional Access, DLP).
n Manage email, collaboration, and document access configurations.
n Support onboarding, offboarding, and user lifecycle activities.
n Assist with M365 migrations, upgrades, and feature rollouts.
n Automate routine tasks using PowerShell where applicable.
n Work with Microsoft Support and third‐party vendors for issue resolution.
n Ensure adherence to SLAs, ITSM process

📌 Senior Administrator (Vasanthanagar)
🏢 HCLTech
📍 Vasanthanagar