Job DescriptionGreetings
nOne of our client TOP MNC looking for Servicenow CMDB & ITOM
nRole: Service Now ITOM, CMDB
nExperience: 8+ & 12+ Years
nLocation: Bangalore, Noida, Gurgaon, Pune, Mumbai, Hyderabad - Hybrid 3 days in a Week WFO
nImmediate Joiners Only
nExcellent Communication Skills
nNote: We only need candidates who can attend the F2F discussion at any of our client locations.
nJD:
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- Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domainsn
- Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configurationn
- Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy populationn
- Design the store hierarchy and validate API integration for Asset reference datan
- Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process,



firmware/OS currency — and implement enforcement via Transform Map validationn
- Establish CMDB completeness reporting using Platform Analytics and define completeness KPIsn

nSkills & Experience Required
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- 6–9 years of ServiceNow experience with at least 3 years focused on ITOM, CMDB and Service Asset & Configuration Management (SACM)n
- Proven hands-on experience with ServiceNow Discovery, Service Mapping and CMDB 360 (multisource)n
- Experience configuring Service Graph Connectorsn
- Robust understanding of CMDB CI class model, CI relationships and the Common Service Data Model (CSDM)n
- Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in ServiceNown
- Proficient in ServiceNow Transform Maps, Import Sets and data normalisation techniquesn
- ServiceNow Flow Designer and scripting (JavaScript / Glide API) for workflow automationn
- Experience leading a team of 2–4 developers and providing technical mentorshipn
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📌 Service Now ITOM, CMDB (Karnataka)
🏢 Anlage Digital
📍 Karnataka