Job DescriptionTitle: Guest Service Manager/ Front Desk Manager (Full Time)
nLocation: Bangalore (with travel to properties as required)
nDepartment: Guest Experience / Operations
nReports To: COO
nSalary : 4.5L - 5L CTC
nRole Overview
nThe Guest Service Lead is responsible for ensuring every guest receives exceptional, seamless, and personalized service from booking confirmation to post-checkout. This role manages the Guest Service team, drives guest satisfaction, maintains service standards, and works closely with Operations, Housekeeping, Maintenance, and F&B; teams to deliver memorable stays.
nKey Responsibilities
nGuest Experience & Service Excellence
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- Own the complete guest journey from pre-arrival to post-departure.n
- Ensure all guest communication is prompt, skilled, and personalized.n
- Resolve guest concerns and escalations quickly and effectively.n
- Monitor guest satisfaction, reviews, and feedback across all channels.n
- Maintain and improve guest experience standards across all properties.n

nTeam Leadership
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- Lead, train, mentor,



and manage the Guest Service team.n
- Conduct daily briefings and performance reviews.n
- Create schedules and ensure adequate team coverage.n
- Foster a guest-first culture within the team.n
- Identify training needs and drive continuous improvement.n

nGuest Communication
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- Ensure guest communication is completed accurately.n
- Oversee check-in, in-stay, and check-out interactions.n
- Monitor WhatsApp groups and guest communication channels.n
- Ensure all requests are tracked and closed within defined timelines.n

nEscalation Management
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- Act as the primary point of contact for complex guest issues.n
- Coordinate with Operations, Housekeeping, Maintenance, and Property Teams to resolve concerns.n
- Maintain escalation logs and implement preventive actions.n

nQuality & Process Management
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- Develop and improve SOPs for guest communication and service

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