Job DescriptionHiring for Senior UX Designer for Bridgestone GCC in Bangalore Location
nExperience: - 5+ Years
nWork Location: - Bangalore
nWork Mode: - Hybrid
nPosition Summary
nBridgestone is seeking a Senior UX Designer & Researcher to help define and improve customer, agent, and operational experiences across digital products, AI-powered solutions, customer service platforms, and enterprise applications.
nThis role is primarily focused on UX design while also leading research activities that ensure product decisions are grounded in customer needs and business outcomes. The ideal candidate combines exceptional visual and interaction design skills with the ability to conduct meaningful research and translate findings into actionable product improvements.
nKey Responsibilities
nUX Design (60%)
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- Create wireframes, prototypes, user flows, journey maps, and high-fidelity designsn
- Design experiences for web, mobile, AI, contact center, and internal enterprise applicationsn
- Collaborate closely with Product Managers,



Product Owners and Engineers throughout the product lifecyclen
- Contribute to and maintain design systems, component libraries, and UX standardsn
- Facilitate design reviews and stakeholder workshopsn
- Ensure accessibility and usability best practices are applied consistentlyn

nUX Research (40%)
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- Plan and conduct usability testing, customer interviews, surveys, and discovery researchn
- Analyze customer behavior (Hotjar), user feedback, and product analyticsn
- Identify unmet customer needs and opportunities for innovationn
- Synthesize research findings into actionable recommendationsn
- Partner with Product Management to validate concepts and prioritize investmentsn
- Define and track UX success metricsn

nRequired Qualifications
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- Experience at a global enterprise, working with teams in the USn
- 5+ years of UX Design experiencen
- Experience conducting UX research and usability testingn
- Solid p

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