Job DescriptionKey Responsibilities
n• Programme ownership: Own end-to-end delivery accountability for managed technology
nengagements — spanning planning, execution, release management, and post-go-live
nsupport — with explicit SLA and milestone commitments to the client.
n• Client relationship management: Serve as the primary delivery point of contact for client
nstakeholders; run steering reviews, present progress and risk registers, and proactively
naddress issues before they escalate.
n• Team leadership: Lead, motivate, and develop cross-functional pods comprising software
nengineers, data engineers, BAs, QA specialists, and scrum masters; sustain team velocity
nwhile managing attrition and bench gaps.
n• Agile and scrum governance: Drive sprint planning, stand-ups, retrospectives, and release
nceremonies across one or more scrum teams; coach scrum masters and enforce agile
nhygiene without being dogmatic about process.
n• Technical oversight: Partner with tech leads on architecture decisions, code quality
nstandards,



and technical debt management; review delivery estimates and call out scope or
ntimeline risks grounded in engineering reality.
n• SDLC and AIDLC governance: Apply a working command of software development
nlifecycle (SDLC) disciplines — requirements, design, build, test, release, and maintenance
n— and their AI-augmented equivalents (AIDLC), including model development pipelines,
ndata validation gates, and responsible-AI checkpoints; ensure the team's operating rhythm
nand tooling reflect the right lifecycle model for each workstream.
n• Delivery metrics and reporting: Define, track, and publish delivery KPIs — velocity, defect
ndensity, release frequency, client CSAT — and use data to drive continuous improvement.
n• Risk and dependency management: Maintain an active risk and issue log; own the
nescalation path for blockers that cross team or client boundaries; coordinate with
ninfrastructure, security, and third-party ven

📌 Delivery Head (Raigarh)
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📍 Raigarh