Job DescriptionWe at Jio are hiring for State DASS Support -Lucknow, UP
nRequirements
nExperience: 08- 17 years (Preferred industry - DTH, Telecom)
nEducation: BE or Diploma or Graduate BSc (Full time)
nJob Description
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- To establish and maintain Jio Point Servicen
- To liaison with DASS team with Jio Point team & S&D; team for service operationsn
- To ensure customer satisfaction, to avoid escalation of issuesn
- To ensure service policy adherence by Jio Point personneln
- To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDXn
- To ensure coordination between Jio point & Jio Centre to support walk in customersn




- To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio pointn
- Manage & Monitor KPIs of JP, within guidelines givenn
- Ensuring adequate amount of manpower to cater to all customer Callsn
- To motivate the team to enhance performance levels by identifying gaps / needs and providing necessary skills / trainingn
- To mentor and counsel JP/JC DRS if required.n
- To motivate the SPC/Trainer so as to ensure that they deliver.n

nSkill Sets
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- Customer service for mobility productsn
- After sales network setupn
- Carry-in service operationsn

📌 State DASS Support (Lucknow)
🏢 JIO
📍 Lucknow