Job DescriptionINTERNATIONAL VOICE / NON VOICE is must
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- Excellent Communication with International Voice Support experience.n
- Hands on experience in Mobility related Application & Desktop/General system related issuesn
- Valuable experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.n
- In-depth experience knowledge on MS office/O365n
- Experience in Telecom will be added advantage.n

nRoles & Responsibilities.
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- To maintain high efficiency in handling escalated calls from L1 team.n
- To resolve tickets within agreed SLA of ticket volume and timen
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policiesn
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Casesn
- To update worklogs and follow shift for escalation process and process compliancen
- Handling all the queues efficiently and work towards case closure.n

📌 Service Desk Analyst (Ghaziabad)
🏢 HCLTech
📍 Ghaziabad