Job Description
The Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role. The primary responsibility is to make sure that clients receive the right solution, at the right time, with explicit communication throughout the project. Key ResponsibilitiesClient Communication - Act as the primary point of contact for assigned clients after project confirmation. - Understand the client's final requirements, timelines, venue details and deliverables. - Conduct regular client follow-ups and project update calls. - Ensure clients receive timely updates instead of having to continuously follow up. - Document client feedback, approvals and changes clearly. - Maintain professional communication through email, WhatsApp, calls and meetings.
Project Coordination Coordinate projects involving solutions such as: - HoloBox implementations - AR experiences - VR/MR applications - AI-based experiences - Interactive kiosks - Holographic solutions - Exhibition technology - Immersive content - Custom XR implementations Internal Team Coordination Work closely with: - XR developers - Designers - 3D/content teams - Hardware teams - Operations - Logistics - Vendors - Sales team - On-site implementation teams Ensure every department clearly understands: - What needs to be delivered - Client expectations - Deadlines - Pending approvals - Dependencies - Changes requested by the client Project Documentation Maintain proper documentation for every project, including: - Client requirement sheet - Project brief - Scope of work - Client approvals - Content received from the client - Development status - Hardware requirements - Logistics details - Installation requirements - Event/venue information - Project timeli