Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Role and Responsibilities
- Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services, Customer Case Management, Knowledge Management, and Customer Portals.
- Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions.
- Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals.
- Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices.
- Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences.




- Collaborate with business stakeholders to translate requirements into scalable technical solutions.
- Build and support integrations with HR, CRM, Identity Management, ERP, and other enterprise systems using REST, SOAP, and Integration Hub.
- Perform technical analysis, troubleshooting, root cause analysis, and performance optimization across HRSD and CSM applications.
- Support platform upgrades, release management, testing, and deployment activities while ensuring platform stability and security.
- Contribute to platform standards, solution design reviews, technical documentation, and governance practices.

Qualification / Requirements
- 3-5 years of hands-on ServiceNow development and implementation experience.
- Robust expertise in HRSD and CSM modules with solid ServiceNow Platform development experience.
- Hands-on experience with HR Case Management, Employee Center, Lifecycle Events, HR Knowl

📌 ServiceNow Engineer- HRSD (Hyderabad)
🏢 Micron
📍 Hyderabad