Job Title:
Service Desk AnalystWork Type:
PermanentLocation:
DLF Downtown, Sector 25A Phase 3, Block 3

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your Current Role
- Serve as the first point of contact for users via phone, email, chat, and remote support,



delivering excellent customer service and technical assistance.
- Manage user accounts by creating IDs, adding/removing users, updating permissions, and resetting, unlocking, or disabling access across applications.
- Diagnose, resolve, or escalate incidents and service requests in a timely manner while ensuring high levels of customer satisfaction.
- Provide 24x7 operational support for end users, including flexible shift coverage and general system administration activities.
- Troubleshoot and support issues related to authentication, account access, network & Wi-Fi, desktop systems, security, remote working, BIOS, Microsoft 365, and enterprise applications.
- Deliver technical support for End User Computing (EUC), Wintel environments, software distribution services, and IVR-based support channels.
- Understand business requirements and translate them into technical solutions that align with custom

📌 Service Desk Analyst (Gurugram)
🏢 NAB
📍 Gurugram