Job DescriptionInterview Mode : Weekend Walkin drive (Face to Face )
nInterview Date : 22 -Aug -26(Saturday )
nNote : Only candidates currently located in chennai should apply.
nRole : Cisco UCCE/IVR & NICE Support
nExperience : 4 to 8 Years
nLocation : chennai
nDesired Competencies (Technical/Behavioral Competency)
nMust-Have
n
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- Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.n
- Support and administer NICE CXone, NICE Engage, and related call recording solutions.n
- Manage and support Workforce Management (WFM) and Real-Time Adherence (RTA) operations.n
- Monitor system health, troubleshoot incidents, and coordinate resolutions with internal teams and vendors.n
- Perform analysis of contact center operational data and create dashboards/reports using Tableau.n




- Develop automation scripts and utilities using Python to improve operational efficiency.n
- Support cloud-based solutions and integrations within AWS environments.n
- Utilize monitoring tools such as Splunk and Dynatrace for proactive monitoring, alerting, and root cause analysis.n
- Handle incident, problem, and change management activities using ServiceNow (SNOW), ITSM, and Jira.n
- Participate in production deployments, post-implementation validation, and hypercare activities.n
- Collaborate with business stakeholders, vendors, and cross-functional teams to ensure seamless service delivery.n
- Document operational procedures, troubleshooting guides, and technical solutions.n

📌 Cisco UCCE/IVR (Chennai)
🏢 Tata Consultancy Services
📍 Chennai