Job DescriptionHere's a tighter version:
NManager, COE (Process, People & Org Effectiveness)
NFounder's Office | Mumbai(in-office)
NAbout Pepper
nPepper is building an Agentic AI SEO Platform - combining strategy, content, technology, and AI to drive measurable organic growth for customers.
NThe Role
nWe're hiring a Manager to make the business run the way it's designed to run - reporting to the Director, Strategy & Operations, in a small, senior Founder's Office team. This is a diagnostics-and-fix team, not a reporting function. You'll be measured on outcomes: processes that get followed, reviews that close their actions, current joiners who become productive fast.
NWhat You'll Own
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- The operating rulebook - how work flows from signed contract to delivery, review, and renewal;
kept current and actually used. N
- Adoption - a named owner on every account, active follow-up, clear escalation, fast response. N
- Review cadence - data-driven agendas, every item closed with an owner and date. N
- Reporting cycle - accurate, on-time, defensible numbers across teams.



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- Onboarding & enablement- role-based training and certification for client-facing hires. N
- People performance - current goals, review rhythm, clear next steps (retrain/improve/grow). N
- Culture & recognition -across client-facing teams. N
- Org diagnostics - identifying structural (not individual) failure points and driving the fix. N
- Hiring quality - jointly with TA, for client-facing roles. N
- Business strategy mechanics - shared with the other two Managers: pricing, resourcing, margin, and delivery data. N

nWhat We're LookingFor
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- 4–7 years in operations, program management, consulting, or a founder's office - with a track record of running cross-team cadences without direct authority. N
- Extroverted, organized,and comfortable driving people, not just plans. N
- Able to push back - this is the defining trait. You hold senior stakeholders accountable, directly

📌 Hiring: Manager (Alibag)
🏢 Pepper
📍 Alibag