Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Access Management
Position: SSE
Experience: 5+ years
Category: Software Development/ Engineering
Shift: Prime hrs EST, should be ready for 24/7
Main location: Bangalore
Position ID: J0926-0634
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.
Key deliverables/responsibilities
. Processes transactional User Provisioning tasks in accordance with documented and audited processes with 100% accuracy
. Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement
. Assists in defining, documenting, improving, automating and streamlining processes
. Liaises with Project Managers as required to ensure project assistance and the smooth transition of current services into existing processes
. Provides resolution for Incidents of varying complexity and Requests, and ensures knowledge transfer to L2 and Global Service Desk teams
. Responds to all Incidents and Requests according to defined SLAs, ensures 100% accuracy and customer satisfaction
. Assists with training of staff internal/external to team globally
Experience required
Essential:
. ITIL v3/4 Foundation
. Experience of working in
📌 Access Management (Bengaluru)
🏢 CGI
📍 Bengaluru
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