About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate recent possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: M365 Support Engineer II

ROLE SUMMARY
The Messaging & Collaboration Analyst II is a hands-on technical role responsible for maintaining and improving NCR
Voyix enterprise messaging and collaboration ecosystem—primarily Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive), identity/access integrations, and related security/compliance controls. You will troubleshoot complex issues, drive stability and performance, partner with security and network teams, and deliver enhancements that improve user productivity and collaboration.
PRIMARY RESPONSIBILITIES





• Processing requests per ITIL framework and within defined SLA.
• Own L2 support for Exchange Online, Microsoft Teams, SharePoint/OneDrive, and email security gateways (e.g., Proofpoint for O365).
• Investigate and resolve advanced incidents, problem tickets, and service requests within SLAs; perform root cause analysis and document KBs/runbooks.
• Monitor service health, capacity, and adoption; execute routine maintenance, patching, and configuration hygiene.

TECHNICAL SKILLS:

• In-depth knowledge Windows 11, Windows 2012R2 Operating Systems.
• Should have experience in Active Directory and Group Policy management.
• Strong understanding of messaging in an Outlook/ Exchange environment/O365
• Basic knowledge of Windows PowerShell Scripting.

SERVICE DELIVERY & ENGINEERING

• Manage Exchange Online objects (mailboxes, shared mailboxes, DLs, transport rules), Teams policies, and SharePoint sit

📌 IT Help Desk Representative I (Chennai)
🏢 NCR Voyix
📍 Chennai