Description External
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & THE TEAM
Role Summary
We are seeking a motivated Service Operations to join the PSO PAX organization. The ideal candidate combines an operational mindset with technical curiosity, robust analytical thinking, and hands-on scripting skills.
This role is perfect for someone early in their career who wants to grow into automation, DevOps practices, and deep application troubleshooting,
supporting mission‑critical airport systems with high reliability and service excellence.
Key Responsibilities
Operational Support (Primary Scope)
- Monitor, analyze, and resolve incidents across PAX applications (e.g., Self-Service Bag Drop, Touchpoints, CUPPS/Smart Path, EAM dashboards).
- Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations).
- Execute standard operating procedures (SOPs), runbooks, and health checks.
- Escalate issues appropriately with clear technical notes and diagnostic details.
Application Troubleshooting
- Interpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes.
- Understand end‑to‑end application flow (UI → middleware → backend → hardware → external systems).
- Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews.
Scripting & Automation
- Write, maintain, and improve scripts (Pow
📌 Specialist Service Operations (Delhi)
🏢 SITA
📍 Delhi