ServiceNow AP/EA Developer
Total Experience - 5 years
Location - Offshore
Key Responsibilities:
Customization and Scripting: Design, develop, and customize solutions within the ServiceNow platform
using JavaScript, Glide API, Business Rules, Client Scripts, UI Actions, and Script Includes.
Module Development: Build and configure new functionalities within the APM/EA workspaces, including
application rationalization, technology risk assessments, and lifecycle management workflows.
Integration Development: Develop and maintain integrations between ServiceNow and external systems
(such as CMDB discovery tools, financial systems, and other enterprise applications) using REST/SOAP
APIs, IntegrationHub, and other integration technologies.
Data Modeling and CMDB: Apply CSDM (Common Service Data Model) principles to ensure data
integrity and build a robust,



accurate application data model within the Configuration Management
Database (CMDB).
Problem Resolution: Troubleshoot and debug complex technical issues related to APM/EA
configurations, integrations, and performance, implementing effective and scalable fixes.
Technical Proficiency:
Solid proficiency in JavaScript, Glide API, Jelly, HTML, CSS, and ServiceNow specific APIs/scripting.
Hands-on experience with ServiceNow development tools including Business Rules, Client Scripts, Script
Includes, Workflows, Flow Designer, and Service Portal widgets.
Proven experience in developing integrations using REST/SOAP APIs and IntegrationHub.
In-depth knowledge of CMDB and CSDM frameworks.

📌 ServiceNow AP/EA Developer (India)
🏢 Pontoonglobal
📍 India