Lead – Quality & Process Excellence Role Purpose: Drive quality, process excellence, and productivity improvement initiatives across fulfillment centers by partnering with Operations to enhance customer experience, improve operational efficiency, reduce losses, and ensure process compliance.
Key Responsibilities:
1. Drive productivity improvement initiatives through process optimization, work measurement, and automation.
2. Monitor and improve key operational metrics such as Productivity, Inventory DPPM, Damage, Inventory not found, Wrong picking, and Process Compliance.
3. Conduct RCA and drive CAPA for quality defects and productivity gaps.
4. Identify improvement opportunities and lead Kaizen/Lean projects to eliminate waste and improve efficiency.
5. Design, standardize, and implement best practices across sites.
6. Analyze operational data, prepare dashboards, and provide actionable insights.
7. Partner with Operations and Central teams to deliver sustainable process improvements.
8. Drive audit governance, SOP adherence,



and inventory accuracy.
9. Mentor site teams on quality standards, process excellence tools, and continuous improvement.
10. Lead cross-functional projects and automation initiatives to improve operational performance.
At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximizing for customers, stakeholders, and the planet at large

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip.

📌 Lead – Quality (Farrukh Nagar)
🏢 Flipkart Internet
📍 Farrukh Nagar