Location: Noida
Employment Type: Full-Time
CTC: ₹3.0 – ₹4.8 LPA (depending on experience and fit)
Role Summary
The Customer Success Executive is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.
Key Responsibilities
Customer Onboarding
- Manage the end-to-end onboarding process for current customers.
- Coordinate with internal stakeholders to ensure timely account setup and activation.
- Verify customer information and maintain accurate records.
- Assist customers throughout the onboarding journey and address process-related queries.
Customer Offboarding
- Handle customer offboarding/offloading requests as per defined processes.
- Ensure completion of all required closure activities and documentation.
- Coordinate with relevant teams for smooth account deactivation and transition.
Communication Monitoring & Operations
- Monitor system-generated messages, alerts, notifications, and communication triggers throughout the day.
- Take timely action on operational alerts and customer-related notifications.
- Track pending requests and coordinate with internal teams for closure.
First-Level Operational Support
- Act as the first point of contact for routine customer and operational queries.
- Log, track, and resolve basic operational issues within defined timelines.
- Escalate complex issues to the appropriate teams and follow up until resolution.
- Maintain accurate records of support requests and actions taken.
Process Coordination & Reporting
- Maintain customer records and operational documentation.
- Ensure compliance with defined processes and service standards.
- Prepare operational reports and dashboards as required.
- Identify recurring issues and recommend process impro