Job Description
Hi,
nWe have an urgent job opportunity for a Customer Support Executive - Voice Process position.
nJob Title: Customer Support Executive - Voice Process
nLocation: Noida, Sector 62
nJoining: Immediate Joiners Only
nAbout Risebird
n
- n
- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.n
- Platform for talented people to monetize their idle hours in interviewingn
- Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 yearsn
- VC funded startupn
- More details on https://risebird.io/n

nKey Responsibilities
n
- n
- Handle inbound and outbound voice calls professionally.n
- Address customer queries, concerns, and service requests effectively.n




- Provide accurate information and resolve issues within defined TAT.n
- Manage client escalation handling and ensure timely resolution.n
- Perform client retention - related activities to improve customer satisfaction.n
- Provide operational support to ensure smooth daily operations.n
- Escalate complex issues to relevant internal teams.n
- Adhere to company policies, quality sandards, and process guidelines.n
- Collaborate with team members to achieve service-level targets.n

nRequired Skills
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- 1- 4 years of experience in Customer Support .n
- Excellent spoken English communication skills.n
- Strong customer-handling and problem-solving abilities.n
- Ability to work in a fast-paced setting.n
- Basic computer skills and CRM knowledge.n

📌 Customer Support Executive (Noida)
🏢 Risebird
📍 Noida