This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India.

This role is focused on helping a large and rapidly growing portfolio of ecommerce merchants achieve success at scale.
You will build and manage “one-to-many” customer success programs that help hundreds of businesses activate, adopt, and grow with a subscription platform.
Your work will span onboarding, merchant education, product adoption, churn prevention, automation, and self-service enablement.
You will own the critical first 90 days of the merchant journey, helping customers reach value quickly and confidently.
You will also create practical content and scalable communication programs that make complex product capabilities easy to understand.
Working closely with Marketing and Product, you’ll help identify opportunities to improve both merchant outcomes and the customer experience.
This is an ideal prospect for a highly organized,



resourceful professional who thrives in fast-moving environments and enjoys building scalable processes from the ground up.

Accountabilities:
- Design and manage scalable “one-to-many” customer success programs for large cohorts of merchants.
- Plan and run onboarding and audit calls, automated email campaigns, in-app messaging, and other programs that guide merchants toward successful product adoption.
- Own the first 90 days of the merchant journey, creating a smooth onboarding experience and helping customers reach meaningful value as quickly as possible.
- Monitor merchant health metrics and proactively identify accounts showing signs of disengagement, friction, or potential churn.
- Develop scalable outreach and intervention strategies to help merchants overcome challenges and improve retention.
- Become a subject matter expert on the subscription platform and help merchants understand how to use core features to improve ROI and simplify their operations

📌 Merchant Success Associate (India)
🏢 Jobgether
📍 India