The IT Services & Support (ITSD) team keeps Comscore's global workforce productive by owning identity, endpoint, and service-desk operations across our Reston, Portland, Recent York, Amsterdam, Warsaw, Santiago, and Pune offices. The team runs Comscore's Okta tenant, JIRA Service Management portal, Microsoft 365 and Entra ID directory, and endpoint management platforms (Jamf Pro, Quest KACE, Automox, Intune), and is the first-line owner for every access, hardware, software, and productivity request across the company.
Comscore is hiring a Lead IT Services & Support Engineer to anchor the Pune arm of this team. This is a foundational role during a period of significant growth for Comscore in Pune, and the person in this seat will shape how APAC and EMEA-hours service-desk work is delivered for the next several years. The Lead will be the senior technical voice for identity and service-desk operations in Pune, coach the existing Pune ICs, act as the APAC escalation path for the US Director, and partner with the US Lead in Reston on platform ownership across Okta, JIRA Service Management,
and endpoint tooling.
This role requires strong technical depth in identity, ITSM, and Microsoft-ecosystem administration, together with excellent written and spoken English for daily collaboration with US stakeholders. The person in this seat will be expected to raise the team's documentation and process bar, own SLA and metric reporting for the Pune queue, and grow the Pune practice as additional hires join.
About This Role:
The IT Services & Support (ITSD) team keeps Comscore's global workforce productive by owning identity, endpoint, and service-desk operations across our Reston, Portland, New York, Amsterdam, Warsaw, Santiago, and Pune offices. The team runs Comscore's Okta tenant, JIRA Service Management portal, Microsoft 365 and Entra ID directory, and endpoint management platforms (Jamf Pro, Quest KACE, Automox, Intune), and is the first-line owner for every access, hardware, so
📌 Lead IT Services (Pune)
🏢 comScore
📍 Pune