Hey there We are a Sequoia-backed Saa S startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We're currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5 M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )
We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway):-
Bite Speed Raises USD 3.5 M Funding, Led by Peak XV's Surge- E-commerce AI start-up Bite Speed raises $3.5 million funding led by Peak XV's Surge- Bite Speed Raises $1.9 Million Seed Funding From Sequoia India's Surge- About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most significant function and we want to treat it like that.
So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about () and the envious net negative churn (to the extent where some of our customers pay 5-10 X of what they started with).
We're now at a point where we've scaled 10 X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of Bite Speed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you'll do
Your core job is to own our customer relationships, make them successful and fans of Bite Speed. Owning customer onboarding & giving customers a delightful onboarding experience. Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our custo