Job Title: Customer Care Executive
Location: Office Address – G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India

Job Type: Full time
Department: Customer Service
About the Role:
We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.
- Process orders, returns, and exchanges in accordance with company policies.
- Maintain detailed and accurate records of customer interactions and transactions.




- Collaborate with internal teams to resolve product or service-related issues.
- Identify opportunities to enhance the customer experience and offer suggestions to improve services.
- Follow up with customers to ensure that their issues have been resolved and their expectations met.
- Stay informed about company products, services, and promotions to effectively communicate with customers.

Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to stay calm and composed in challenging or stressful situations.
- Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
- Empathetic and patient with customers, displaying a positive attitude.
- Strong multit

📌 customer care executive (Mumbai)
🏢 Sandahotels
📍 Mumbai