About Wholesale Banking Products
Wholesale Banking Products Department focuses on the gamut of corporate products viz. Cash management Services, Commercial cards & Correspondent Banking services, Capital & Custody Account Services, Trade & Supply Chain Finance, GIFT City. The team focuses on onboarding of customers, portfolio management and delivery of mentioned services to corporate customers.
About the Role
• CMS Implementation Manager is responsible for successful and timely implementation of cash management solutions for clients across CMS products and client segments.
Key Responsibilities
• Manage the end-to-end implementation process including gathering requirements, developing project plans, co ordinating with cross functional teams and tracking progress for new cash management mandates won by Sales Team.
• Assist Sales team in RFP and pre- sales pitch for large clients.
• Serve as the primary liaison between the client and internal teams to communicate project status, resolve issues an ensure all deliverables are met.
• Develop and maintain robust relationships with client to understand their needs and manage their expectations throughout the implementation.
• Collaborate with product, operations, technology, and other teams to ensure cash managements are configured and implemented correctly.
• Identify and mitigate risks throughout the implementation process, escalating issues as needed.
• Document and share lessons learned to drive continuous improvement in the implementation process.
• Post go live, track monetization of mandate.
• Provide feedback to Product teams and work across internal stakeholders like coverage, Product, Sales, IT etc., to improve NPS
• Ensure housekeeping & regularly update implementation status to provide visibility to all stakeholders on implementation progress
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Qualifications
• 5+ years of related experience
• Graduate in any Discipline
• MBA/PGDBM will be preferred
Additional qualifications / certifications related to project