About Rasayanam
Rasayanam is a bootstrapped, profitable D2C supplements brand built with a sharp focus on product integrity, scientific validation, and long-term customer trust. Founded in 2020, we have scaled to ₹35+crore in annual revenue through disciplined execution and a robust customer-first approach. We operate with complete transparency, rigorous quality standards, and a commitment to sustainable, profitable growth. Our ambition is to build India’s most trusted and credible clean supplement and wellness brand.
About the Role
The Customer Experience Executive plays a critical role in ensuring every Rasayanam customer receives prompt, accurate, and empathetic support. In this role, you will manage day-to-day customer interactions across multiple channels, resolve queries efficiently, and ensure a smooth post-purchase experience. Your work will directly contribute to customer satisfaction, trust, and long-term brand loyalty.
Key Responsibilities
- Manage customer queries across calls, emails, chats, WhatsApp, and marketplace platforms.
- Assist customers with order tracking,



delivery updates, product queries, returns, refunds, and replacements.
- Provide clear, accurate, and empathetic responses to customer concerns.
- Ensure timely resolution of customer issues in line with defined service standards.
- Handle customer complaints and escalate complex cases when required.
- Manage customer queries on social media platforms professionally.
- Maintain accurate records of interactions in CRM or ticketing systems.
- Follow SOPs, policies, and communication guidelines.
- Identify recurring issues and share feedback to improve processes and customer experience.
- Collect customer feedback and support initiatives to improve reviews and ratings.
- Coordinate with operations, logistics, and internal teams for faster resolution.
- Contribute to improving service processes and overall customer experience.

What We’re Looking For
Must-Have
- 1–3 years of experience in custo

📌 Customer Experience Executive (Gurugram)
🏢 Rasayanam
📍 Gurugram