16 Sep
|
Kimberly-Clark
|
Kharadi
16 Sep
Kimberly-Clark
Kharadi
HR Operations Team Leader
Job Description
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you - innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes people and teams who care about making a difference. Here, you’ll bring your HR operations leadership, judgment, and customer focus to lead a team delivering critical cross-entity HR services. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
About You
In this professional role, based in Pune, you’ll lead the HR Operations Coordinator team and be accountable for the end-to-end implementation and consistent execution of mapped cross-entity HR processes. You will ensure coordinators understand the process, systems, decision rules,
and service expectations required to manage requests accurately and efficiently.
You will oversee case dispatch and workload allocation, monitor service levels, manage escalations, coach the team, and maintain strong governance and audit readiness. Solid leadership, sound judgment, confidentiality, analytical thinking, and a customer service mindset are critical to success in this role.
Job responsibilities include:
- Own the implementation and end-to-end execution of mapped cross-entity HR processes in line with agreed design and governance.
- Ensure every coordinator understands the relevant processes, systems, decision rules, roles, and scope; onboard, upskill, and continuously coach the team.
- Assign and dispatch incoming cases to coordinators in ServiceNow, balancing workload and priority as team capability and volume evolve.
- Manage day-to-day operations including capacity planning, queue management, shift and holiday coverage, and backlog contro
📌 HR Operations Team Leader (Kharadi)
🏢 Kimberly-Clark
📍 Kharadi