Job Title: Operations Manager

Location: Uttarakhand (5 star Resort Campus & Mudhouse Project)

Salary: ₹80,000 – ₹1,00,000 per month (Negotiable)

Reporting To: General Manager / Management

Position Overview

We are seeking an experienced and commercial-minded Operations Manager to lead overall hotel operations and oversee the nearby Mudhouse project (located 100 meters from the main campus). The ideal candidate will take full accountability for all operational departments, ensure 100% guest satisfaction, drive SOP compliance, and assist top management with budgeting, revenue optimization, and long-term planning.

Key Responsibilities & Duties

Core Operational Leadership
- Departmental Oversight: Exercise full operational responsibility over all hotel departments, working closely with HODs (Front Office, Food & Beverage, Housekeeping, Security, etc.) to ensure seamless day-to-day execution.
- Daily Operations: Actively supervise daily Front Office and F&B; workflows. Ensure all premises meet brand categories, hygiene standards, and service readiness.




- Special Project Management: Take end-to-end operational ownership of the Mudhouse project campus.
- Quality & Auditing: Perform regular physical inspections of guest rooms, public areas, and back-of-house stores to check cleanliness, par-stock levels, expiry, staff grooming, and overall ambiance.
- Meetings & Reporting: Conduct daily/weekly operational meetings with HODs to review routine operations, sales targets, guest feedback, service recoveries, and staff matters. Document and circulate meeting minutes to the GM and top management.

Guest Experience & SOP Management
- Guest Satisfaction: Drive a customer-first culture to maintain 100% guest satisfaction scores. Monitor customer feedback and oversee immediate service recovery protocols.
- SOP Enforcement: Implement and strictly enforce Standard Operating Procedures across all departments, consulting with the GM/Consultants when refinement is required.

Financial

📌 Requirement for Operation manager (Uttarakhand)
🏢 EducoHire
📍 Uttarakhand