About i95Dev
i95Dev is a global leader in eCommerce and ERP-connected commerce solutions, specializing in Shopify, Magento, BigCommerce, and Microsoft Dynamics/NetSuite integrations. We help businesses across the US, UK, and Australia build intelligent, scalable commerce ecosystems powered by seamless integrations and modern engineering practices.
As we continue to expand our customer experience and delivery excellence teams in India, we are looking for driven, customer-centric leaders who can strengthen client relationships, maximize product adoption, and ensure the successful delivery of our B2B commerce and integration-focused solutions.
Position Overview
We are seeking an experienced Customer Success Lead – IT & eCommerce Solutions to manage key client relationships and drive end-to-end value realization across our ERP-integrated commerce platforms.
This is a customer-facing leadership role that demands strong communication skills, solid understanding of IT/eCommerce systems, and the ability to guide cross-functional teams.



You will serve as the primary point of contact for strategic accounts, lead onboarding and adoption, oversee delivery health, and ensure customers achieve measurable outcomes from their commerce and integration implementations.
Key Responsibilities
1. Customer Relationship Management
- Act as the main point of contact for key accounts across onboarding, implementation, and ongoing support.
- Build solid relationships with stakeholders across technical, functional, and leadership teams.
- Understand customer goals, business processes, and integration needs to align solutions effectively.
- Ensure client expectations are met consistently through proactive communication and structured engagement.

2. Onboarding, Adoption & Delivery Oversight
- Lead structured onboarding for new customers, ensuring smooth implementation of the B2B portal and ERP/eCommerce integration components.
- Drive product and feature adoption through demos, training sessio

📌 Customer Success Lead (Hyderabad)
🏢 i95Dev
📍 Hyderabad