The Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role. The primary responsibility is to make sure that clients receive the right solution, at the right time, with clear communication throughout the project. Key ResponsibilitiesClient Communication Act as the primary point of contact for assigned clients after project confirmation. Understand the client's final requirements, timelines, venue details and deliverables. Conduct regular client follow-ups and project update calls. Ensure clients receive timely updates instead of having to continuously follow up. Document client feedback, approvals and changes clearly. Maintain qualified communication through email, WhatsApp, calls and meetings. Project Coordination Coordinate projects involving solutions such as:
HoloBox implementations AR experiences VR/MR applications AI-based experiences Interactive kiosks Holographic solutions Exhibition technology Immersive content Custom XR implementations Internal Team Coordination Work closely with: XR developers Designers 3D/content teams Hardware teams Operations Logistics Vendors Sales team On-site implementation teams Ensure every department clearly understands: What needs to be delivered Client expectations Deadlines Pending approvals Dependencies Changes requested by the client Project Documentation Maintain proper documentation for every project, including: Client requirement sheet Project brief Scope of work Client approvals Content received from the client Development status Hardware requirements Logistics details Installation requirements Event/venue information Project timelines Final delivery confirmation Project information should always be updated and accessible to the